PRODUCT DESIGN LEADERSHIP · RESEARCH-LED REDESIGN

FidiboMaking digital reading easier to discover, organize, and enjoy.

A research-led redesign of how people find, compare, buy, organize, read, and listen to digital content.

Role
Head of Design
Period
May 2020 – November 2023
Focus
Product Discovery · UX Research · Product Experience · Usability Testing · Design Systems
Scope
Mobile-focused study within a broader redesign spanning mobile, web, desktop, and Fidibook.
Original Fidibo case-study cover featuring mobile reading and audio product screens
01 / ORIGINAL CASE-STUDY COVERView full image
CASE STUDY / 2020–2023Follow the evidence

One ecosystem. Many different reading journeys.

Fidibo combines e-books, audiobooks, podcasts, one-off purchases, and subscriptions. Finding the right title, comparing editions, managing a growing library, and getting comfortable with reading controls create different challenges for different users.

Research surfaced friction across discovery, library organization, Reader settings, and subscription expectations.

DESIGN QUESTION

How might we make those connected journeys clearer without introducing additional complexity?

JOURNEY-MAPPING ARTIFACT · NOT A MEASURED FUNNELScroll to explore / Open full size
Fidibo user journey map showing touchpoints across discovery, purchase, reading, and listening
The mapped journey helped the team connect friction across otherwise separate product areas.View full image

Let behavior challenge our assumptions.

Our team combined qualitative interviews, a survey reported as having 218 responses, competitive benchmarking, and observed usability sessions to identify problems worth addressing.

Not every finding was a metric, and not every request became a feature.

75%

Filtering & sorting

Preferred filtering and sorting in product-list pages.

78%

Purchase history

Rated access to purchase history as extremely important.

68%

Reader dark mode

Found the existing Reader dark mode uncomfortable for their eyes.

Historical survey answers reported in the original case study—not post-redesign performance. Per-question sample sizes are not separately confirmed in the provided images.

QUANTITATIVE RESEARCHScroll to explore / Open full size
Original Fidibo survey charts showing historical responses about product-list filters, purchase history, and Reader settings
Original survey evidence preserved as authored.View full image
Original anonymized Fidibo user statements about discovery, editions, library organization, and reading
Selected user statements informed the opportunity areas; they are not attributed to named individuals.View full image

Three directions shaped by research.

  1. 01

    Make discovery clearer

    Evidence Users described difficulty finding books, navigating categories, and comparing different editions.

    Design direction Clarify discovery patterns, increase the visibility of relevant book information, and explore more useful filtering and list structures.

  2. 02

    Make the library and Reader easier to use

    Evidence Book organization and shelf concepts caused confusion; some users struggled to locate Reader settings or wanted more flexible reading modes.

    Design direction Revisit library information architecture, make actions clearer, and improve the accessibility of reading controls.

  3. 03

    Communicate subscription limits honestly

    Evidence Separate research into FidiPlus found that some users expected access to the entire catalog, while the subscription included only selected titles.

    Product recommendation Make eligibility and access restrictions clearer before purchase and help users assess which titles are included.

    Documented research recommendation; this study does not claim it shipped unchanged.
Original Fidibo design montage showing home, category, discovery, and library screens
Discovery, category, and library directionsView full image
Original Fidibo design montage showing book details, audio, shelves, and Reader screens
Book details, audio, shelves, and Reader directionsView full image

The montages document design work. They do not imply that every concept shown launched unchanged.

A coherent system behind the screens.

Our team built reusable design-system foundations, including typography, color, components, and interaction patterns, to support consistency and collaboration between design and engineering.

FoundationsTypography · color · iconography
Original Fidibo design-system foundations including typography, color palette, and iconography
Original visual foundationsView full image
ComponentsButtons · inputs · product patterns
Original Fidibo design-system components showing buttons, input states, and reusable product patterns
Reusable component patterns and statesView full image

Testing revealed both progress and remaining friction.

We tested the prototype with six recently active users, observing completion of realistic tasks and identifying places where the experience still needed clarification.

Reader controls, library organization, and subscription understanding remained useful targets for the next round of improvement.

PROTOTYPE TASK RESULTS6 PARTICIPANTS
Successful task completions in the six-person Fidibo prototype usability study
Prototype scenarioSuccessful task completions
Login6/6
Search & Explore6/6
Categories & Purchase6/6
Podcast & Rating5/6
Library & Shelves4/6
FidiPlus4/6
Reader3/6

Small-sample prototype usability study—not an A/B test or verified post-release conversion data.

ORIGINAL TEST REPORTOpen full size
Original Fidibo six-participant prototype usability test report with task completion results
Original usability evidence, preserved as authored.View full image

Research-led design, with outcomes reported responsibly.

The documented outputs include redesigned core journeys, evaluated prototypes, and reusable design-system foundations. The work provided specific user evidence to guide subsequent design decisions.

My takeaway: Leading product design means connecting user problems to defensible design choices, then staying open to evidence that a solution still needs work.

Original Fidibo design montage showing Reader, quote sharing, commerce, and profile concepts
Original design concepts—not evidence of verified deployment or growth.View full image
MEASUREMENT NOTE

An earlier 20% conversion improvement figure was a pre-release estimate. It is not reported here as a measured post-launch result.

SOURCE NOTE

Book covers, titles, and prices in the original case-study screens were illustrative. Images show an earlier brand identity and are preserved as authored.

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